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Shipping & Returns


30-Day Return Policy
If for any reason you are not satisfied with your purchase, you can return any item, in its original condition, within 30 days of the date of purchase for a full refund. Please complete the Return Form enclosed with your purchase and return this form with your item in its original packaging or packaging comparable to the original. Your purchase number must be provided on your Return Form otherwise, a return will not be processed. You can find your purchase number on the invoice enclosed with your purchase.

Items showing signs of wear or those that have been altered, resized (by another jeweller), or damaged in any way will not be accepted for return.

All undamaged, correctly returned products will be credited to the original purchaser’s credit card.

For more information, please e-mail us at info@rocksbyjxj.com

Shipping and Handling
As each piece of jewellery is made-to-order, once your order is received, it will be shipped to you within 7-10 days of your order date. We do not ship on Sundays, or holidays.

Shipping options
1) Within Canada 2-3 business days
2) To the U.S. 3-5 business days
3) International 5-7 business days

Shipping and handling fees can range from $4.00 to approximately $35.00 based on the weight of your order and your location.

     

 

Rocks by jxj is our heart and soul. Our jewellery is inspired by our passion to design and to love each piece that we create. Thank you for visiting our website, and please contact us if you have any questions about our collection.


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